Endurance International Group/IPower
2007-Present
Phoenix, AZ (602) 716 5300
Quality Assurance and Training
- Creating training modules
- Training new hire classes
- Providing ongoing training for product support and customer service to phone agents
- Working with phone agents and supervisors to ensure quality support in a web hosting environment
- Providing technical support to a variety of clients,
- Trouble shooting Email, FTP and DNS issues
- Ticket tracking for every call
2003-Present
Phoenix, AZ (602) 943 2381
Technical Support
- Monitoring and maintaining backup tapes
- Troubleshooting, fixing and creating work orders for hardware and software issues on
- computers and printers
- Working through direct and remote access on Windows, Meditech and Clearcube systems
Telecom Operator
- Security and Emergency dispatching
- Overseeing and tracking the alarm systems for the hospital
- Overhead Paging and switchboard patching
Arizona State AHCCCS
2006-2007
Phoenix, AZ (602) 417 4678
Eligibility specialist
- Customer service
- Phone interviews to complete eligibility process for benefits
- Evaluating and recording demographic and financial data
- Working directly on ACE, DES and Fortis computer systems
- Working from home through VPN remote desktop system
2000-2007
Phoenix, AZ (602) 266 2557
Customer Service Representative
- Emergency message taking and dispatching
- Anesthesia scheduling
- Working on Startel computer systems
- Daily call figure reports
- Conducting weekly team meetings to address training issues and improve morale
- Programming alpha pagers to work through an autodial system
- Setting up new accounts and editing customer information
- Conducting interviews for possible new hires
1996-2000
San Diego, CA
Team Leader
- Running daily sales reports
- Counting cash drawers
- Taking inventory and ordering supplies
Maricopa community college system
Computer Technology
Phoenix Institute of Herbal Medicine and Acupuncture
Acupuncture and Chinese Medicine
Phoenix College
Therapeutic Massage
San Diego Mesa College
Business Administration
Volunteer Experience:
Madison H.S. Junior Reserve Officer Training Corp
Chief of administration- Record keeping for cadet demographic and personnel data
Current Licenses:
Arizona State Life Producer
License #:887157 Expires 3/31/2011
Arizona State Accident and Health Producer
License #:887157 Expires 3/31/2011
References:
See Linked In Profile at linkedin.com