2007 Resume

I am a hard worker and a very fast learner. I am constantly working to expand my skill set through school and self learning to improve my abilities. I am looking for a job that will challenge me and allow me to advance my technical skills.

Work History:
4/2007-present IPower Web Hosting
919 E. Jefferson St (602) 716 5300
Technical Support and Sales Representative

Providing technical support at a high paced call center
Trouble shooting Email, HTML, FTP and DNS issues, creating password resets and running integrity checks
Ticket writing and note tracking for each call

4/2006-4/2007 Arizona State AHCCCS
700 E. Jefferson St. MD 400 (602) 417 4678
Eligibility Specialist

Customer service and phone interviews
Evaluating and recording demographic and financial data
Used ACE, DES and Fortis computer software
Worked from home through VPN remote desktop system

5/2003-5/2007 John C. Lincoln Health Network
250 E. Dunlap (602) 943 2381
Telecom Operator

Customer service
Security and emergency dispatching for codes and traumas
Used Meditech computer software

1/2000-1/2007 Dependable Medical Directory
1102 W. Indian School (602) 266 2557
Customer Service Representative

Customer service
Message taking/dispatching for emergency calls and office messages
Scheduling anesthesia, running reports and filling out paperwork
Used Startel computer systems

5/1996-12/1999 Arby’s Restaurant
San Diego, CA (858) 292 1174
Team Leader

Customer service
Cashier
Food handler
Report running and filing paperwork for daily stats
Counting cash drawers and taking inventory

Educational Background:
2007-present   Maricopa community colleges
    Currently studying computer technology- Line command, Web development, and Networking
2003-2005     Phoenix College
    Certificate in Therapeutic Massage
1996-1999     San Diego Mesa College
    Associates degree in Business Administration

Volunteer Experience:
1994-1996     Madison H.S. Junior Reserve Officer Training Corp
    Chief of administration and record keeping for demographic and personnel data

Licenses:
Arizona State Massage Therapist
3/18/2008   MT-07171
Arizona State Life Producer
3/31/2011  887157
Arizona State Accident and Health Producer
3/31/2011   887157

References:
Kristopher Gomez
Computer Science Student
Known for 2 years

Anthony Wlodarski
IT support with OneNeck IT
Known for 1year

Matt Phillips
IT support with John C. Lincoln
Known for 3 years

Hobbies:
I enjoy studying various subjects particularly the sciences, reading, and playing PC video games.

2007 Resume

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